Refund and cancellation policy

This policy covers services. Work is quoted per project, so refunds and cancellations depend on how far the project has progressed. Paid tools and apps are not on sale yet, and their refund terms will be published at launch.

Before work starts

You can cancel a project at any time before work begins. Any deposit you paid is refunded in full.

After work starts

You can cancel at any time by emailing us. You pay for the work completed up to the cancellation. Any deposit in excess of that amount is refunded.

If a deliverable does not match the agreed scope

Tell us within 30 days of delivery. We will correct it at no charge. If we cannot correct it, we will refund the portion of the price for that deliverable.

How refunds are paid

Refunds go back to the original payment method through Stripe. Timing depends on your bank or card issuer, and is usually within 5 to 10 business days.

How to ask

Email tjones@dynamoints.com with your project name or invoice number.